RENTAL FAQ
Q: How do I rent?
A: To rent, go to our Rental Requests page and fill out the form. We will confirm with you via email if your date is available. If it's available we will email you our Rental Agreement to sign and you will need to fill out the Credit Card Authorization Form. Once it is filled out and your deposit has been paid, your date is secured.
Q: What payments do you accept?
A: We accept cash, checks, and credit cards - Visa, Mastercard, Discover, American Express, and more
A: Rental costs that are posted on the site includes delivery, set up, take down, and pick up in Dallas Metro area.
Denton, Waxahachie, Fort Worth and surround areas are subject to additional charge.
Q: What are the setup / delivery costs?
Q: How much is the deposit?
A: Deposit is 50% of the total rental costs (including upgrades).
Custom Rentals require 100% payment.
If your event is less than 8 weeks from booking, 100% payment required.
Q: When is final payment due?
A: Final payment are due 8 weeks prior to you event.
Custom Rentals require 100% payment at booking.
If your event is less than 8 weeks from booking, 100% payment required.
Q: How much does it cost?
A: The prices are current and updated on the item page. Select the product to view the rental cost.
Q: Can I set up the wall myself to reduce cost?
A: Sorry we do not allow you to pick up and set up our rentals yourself. This is to prevent damages and misuse of the rentals.
Q: Do you service outside of Dallas?
A: Yes we do! Our delivery is very limited, but please contact us for special delivery inquiries. Additional charge for out of Dallas area.
Q: What is your refund policy?
A: We allow 75% refunds up to eight weeks prior to your event date. All payments are nonrefundable within eight weeks of your event date. We allow 100% refund within 24 hour of booking.
We do not allow refunds on Custom Rentals.
A: Taxes are not included in rental.
Q: Is tax included?
PAPER THINGS FAQ
Q: How do I order?
A: To submit an order,
Please visit our Custom Paper Things Quote Request page.
Fill out the information as much and as detailed as possible.
We will contact you within 24 hours to request any additional information or with a quote.
Will then arrange for payment.
Q: What services do you provide?
A: We can create anything paper! Please contact us for any requests!
Basic services we provide: Pop Up Invitations, Thank You Cards, Paper Bouquet & Boutonniere, Programs, Placecards, etc
Q: What are your payment terms and order process?
A: Payment varies on orders.
After quote is given, payment is processed through Square.
Invitations, Programs, Placecards, Thank You Cards: 25% due at order placement. Remaining is due after proof approved and before production.
Paper Bouquet & Boutonnieres: 100% payment due at order placement.
Q: What is your turnaround time?
A: Our turnaround time varies on service. Please contact us for specific turnaround time.
Pop-up Invitations: 1-2 months
Paper Bouquet: 1 week
Paper Boutonniere: 1 week
Thank You Cards: 1 week
Programs & Placecards: 1-2 days